This Billing & Refunds policy supplements our Terms of Service and explains how subscriptions, invoicing, refunds and account suspension work on SimpleAMS.
1. Plans, currency & VAT
Subscriptions are sold in monthly or annual cycles and billed in advance in Euro (EUR).
At the date of this policy Simple Works Ltd is not yet registered for VAT in Bulgaria, so invoices are issued without VAT to all customers regardless of country. This will change when our turnover crosses the Bulgarian VAT registration threshold; we will give 30 days' notice before any VAT amount appears on your invoice.
If your accounting needs a VAT identifier on the invoice, contact hello@simpleams.co.uk - we will reissue with your company VAT number stated for your own records.
2. Payment methods
We accept the major card schemes processed by Stripe (Visa, Mastercard, American Express). For annual plans of SimpleAMS we can issue an invoice for bank transfer (SEPA) on request - contact hello@simpleams.co.uk.
3. Auto-renewal
Subscriptions renew automatically at the start of each billing cycle using the payment method on file. To stop renewal, cancel from your account at any time before the renewal date. Once the next cycle has started, fees for that cycle are non-refundable except where these terms or applicable law say otherwise.
4. 14-day money-back guarantee
We offer a 14-day money-back guarantee on every paid plan from the date the first charge is collected. To exercise it, email hello@simpleams.co.uk from the account-owner address within 14 days. We will issue a full refund to the original payment method within 5-10 business days and close the workspace.
This guarantee does NOT extend to renewals or to the second and subsequent billing cycles.
5. Upgrades, downgrades & cancellations
- Upgrades take effect immediately and are charged pro-rata for the remainder of the current cycle.
- Downgrades take effect at the start of the next cycle so you keep what you have paid for.
- Cancellations stop renewal at the end of the current paid period; you retain access until that date. We do not refund the unused portion of the cycle outside the 14-day window.
6. Failed payments & suspension
If a charge fails we retry over the next 7 days and notify the account owner by email. If payment is still not received:
- after 14 days past-due: read-only access. Sync, AI and webhook integrations pause; data remains intact.
- after 30 days past-due: workspace is suspended. Logins are blocked.
- after 60 days past-due: workspace is scheduled for deletion per the Termination clause of the Terms of Service.
Restoring access at any point requires payment of the outstanding amount in full.
7. Chargebacks
If you believe a charge is incorrect, contact hello@simpleams.co.uk BEFORE filing a chargeback with your card issuer; in our experience disputes are resolved fastest this way. We may suspend the workspace while a chargeback is open.
8. Refunds outside the guarantee
Outside the 14-day money-back window, we may issue a full or partial refund at our discretion where the Service has been materially unavailable for an extended period (see the Service Level Agreement) or where required by applicable consumer-protection law.
9. Invoices & receipts
PDF invoices are emailed automatically and are also available in your account under Settings → Billing. If you need a custom VAT field or a separate billing address, contact hello@simpleams.co.uk before the next invoice is issued.
10. Contact
Billing questions: hello@simpleams.co.uk.