SimpleAMS (https://simpleams.co.uk) is a cloud-based IT asset management service operated by Simple Works LTD. This Service Description summarises what the Service does and how it is delivered. It supplements the Terms of Service.
What the Service does
SimpleAMS helps organisations track hardware and software from purchase to retirement in one place, without running their own server.
Core capabilities
- Asset inventory - devices with tags, serial numbers, status, location, assigned person and purchase/warranty details.
- Checkout & check-in - assign assets to employees, track who has what, and capture acceptance/EULA on handover.
- QR labels & phone scanning - print labels and scan from a phone, including a public lost-and-found page.
- Licenses - track software licenses, seats and assignments.
- Maintenance & depreciation - log service history and calculate straight-line depreciation.
- Accessories, consumables, components, kits & departments - manage the full catalogue around assets.
- Import & export - CSV import (including Snipe-IT exports), CSV export and full data export (ZIP).
- Reporting & activity log - reports, bulk actions, label printing and an audit trail.
- Integrations (optional) - Google Workspace (directory sync + SSO), Jamf and Mosyle device sync, Slack and email notifications.
- AI assistant (optional) - a natural-language assistant the customer can enable with their own AI provider key.
- REST API - token-authenticated API for each workspace.
Architecture & hosting
The Service is multi-tenant with strict isolation: each customer workspace runs in its own dedicated database. The application and databases are hosted in the European Union.
Security
Encryption in transit (TLS), hashed passwords (bcrypt), per-tenant database isolation, role-based access control with granular permissions, optional two-factor authentication and SSO (Google / SAML / LDAP), CSRF protection, rate-limited authentication and regular backups. Technical and organisational measures are detailed in the Data Processing Addendum.
Plans & support
The Service is offered on a subscription basis. Current plans, limits and support levels are shown at https://simpleams.co.uk. Support response targets are set out in the Service Level Agreement.
Availability
We target high availability as described in the Service Level Agreement. The Service and these descriptions may evolve over time; material reductions in core functionality will be communicated.
Contact
privacy@simpleams.co.uk.